Frequently Asked Questions

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Product

What is the difference between Ivory and White?

Ivory and White are very similar in color tones. The best way to describe it is to consider White color dresses as white as your normal office printer paper. It’s bright and certain fabrics will not look as elegant in the color due to the design elements such as silver embroidery or certain patterns of beading and crystals. We photograph our dresses almost always Ivory because it is a less intense shade that provides more details on the dresses.

Can I request a custom color for my wedding dress?

Custom colors depends on if we have those fabrics in stock. Obviously we will have lots of ivory, white and diamond white but if you’re asking for a turquoise blue, this will be a lot tougher to acquire and would make production too difficult. It never hurts to ask, but please keep in mind that if it’s a color we’d probably not have around, we most likely won’t be able to create it for you.

Can I make custom changes on my dress? Design my own gown?

For the Kenneth Winston collection, we do offer custom changes, such as neckline changes, zipper to corset back changes, and hollow to hem special measurements. We manufacture and create gowns on a large scale, thus allowing us to make changes on existing dress patterns, but unfortunately, we are unable to create a new custom design.

Are accessories available? What kind of accessories do you carry?

We have a whole series of bridal accessories designed to complement our wedding dresses as well as allow our brides to add some personal touch. We design accessories such as floral and beaded sashes, beaded veils, long cathedral lace veils, crystal and jeweled head pieces and headbands, crystal jeweled shoulder sleeves and straps, crystal jeweled belts and sashes, with a lot more to come! Please take a closer look in our Accessories section to see all that we offer.

Purchasing

Can I buy my dress online?

A number of our authorized retailers do offer online ordering; nonetheless, always remember to research the retailer before purchasing and make sure they are under our list of authorized retailers. Please be aware of online bridal copy houses; ordering from these sites run the risk of receiving a poor quality knock-off that may potentially fall apart when steaming. When in doubt, please contact us directly, and we’ll be more than happy to assist you.

What if the dress I want can’t be found in bridal stores near me?

Any one of our authorized retailers can request a loaner sample of any of our gowns to be sent to them for a week so brides can see them in person. If in doubt, please use our “Locate this Dress” feature from the dress gallery and it’ll lead you through the steps towards getting a dress sample sent to a bridal retailer near you.

How long will it take to get my dress?

From time of ordering, our bridal gowns take approximately 3-4 months to cut and deliver. Rush options are available to cut down to 3 months but it’s always recommended to ensure a delivery date with more than a month from the actual event date. Custom changes to gowns are ineligible for rush delivery due to the extra work involved and may extend past normal delivery times if the custom changes are extensive.

What if I can't find my size?

Every one of our wedding gowns is special ordered. Meaning, every dress is made to order based upon a pre-determined size chart. We cut our dresses from size 2 to 28 and also allow for some of our more popular dress styles to be ordered special measurement. As a tip: if you’re worried about sizing when ordering, you can always have the option to request for a corset tie-back for your dress. A corset back allows for easier sizing rather than having to deal with heavy alteration costs.

What should I do if my bridal store is not being responsive regarding my order?

Please feel free to contact us directly at info@privatelabelbyg.com and we will follow up with whatever information we can provide without overstepping privacy and business agreements we have with our retailer partners. For example, basic information such as dress ordering times and estimated arrival times are common and acceptable.